How to develop your customer engagement platform by using CRM and MA
Learn how to appropriately approach your customers, regardless of what stage of the buying decision process they are at and what they want.
The Digital Age and the global accessibility of information have changed your customers and introduced a new method of doing business. Today your customers actively search for information on things they need. They can now completely avoid or even block ads and marketing messages. However, they spend more time on searching for and browsing the content that meets their needs.
The roles and definitions of marketing and sales are thus no longer completely clear and separate. To achieve results, both functions have to operate together, become partners, and adapt to new customers. You have to combine both functions into a shared process, so that you can more successfully monitor your new customers through various stages of their purchase paths.
This quick guide will tell you how to achieve this and attain competitive advantage by combining CRM and MA systems.